Hi All, I've spent 2 solid days trying to install my first ever SSD - a Crucial MX500. No problem installing the hardware into the PC, loads of Youtube videos to follow, but the Acronis software has got me wanting to all but give up. Products: Acronis True Image 9.0 - 11.0, 2009 - 2021 Disk Director 12.5 Acronis. Problems with a standard cloning operation, such as sector mismatch errors, may be resolved without resorting to other software or a clean installation.This can be done by using the backup and recovery functions built into Acronis True Image® for Crucial®.
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Hi All,
I've spent 2 solid days trying to install my first ever SSD - a Crucial MX500.
No problem installing the hardware into the PC, loads of Youtube videos to follow, but the Acronis software has got me wanting to all but give up. Installed the software no problem, but the ambiguous instructions, where you have to search the internet for answers as you go (exclude content with or without a tick), before finally starting the clone only to have it just sit there for hours on end doing nothing, with only a message that says.. preparing and estimating time to completion.
So I gave up after the third attempt and used Macrium Reflect 7, which managed to clone my HDD OS, or so I thought - trying to boot with this SSD just throws up the error 'insert boot media.' The bios sees the drive, which I set as the main boot option, but the PC refuses to boot from it.. and again, no help from Crucial's FAQ pages.
Can anyone help please?
Thanks in advance, Phil
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Greetings Phil
Technical support for OEM versions of True Image, which are built to the specifications of the OEM, are supported by the OEM not Acronis: 2201: Support for OEM Versions of Acronis Products. However, we Acronis users will help whenever we can.
To be of assistance, we need more information: What version and build of Windows are you using (for example Windows 10 Pro 64 build 1909). Also, do you know if the PC boots using BIOS or UEFI, as that may help in finding a solution. If it uses UEFI then the boot device should be set to Windows Boot Manager not to a specified HDD as you would for BIOS (in this context often referred to a legacy mode).
I assume that you removed the old HDD from the PC, if not all sorts of unpredictable issues can arise.
Unfortunately, as you found with Macrium Reflect 7 things can unexpectedly go wrong when cloning. Experienced users of True Image recommend creating a backup of the drive, then recovering to the new drive. However, in your case it seems a little late for that.
If you have a Windows recovery media or the orginal installation media, you could try booting using that media and hopefully that will allow you to fix the problem (cannot give more detailed advice at the moment as it is getting late here in Melbourn Australia.
Ian
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Philip, further to the questions from Ian, are you able to get back to square one, i.e. put back the original HDD and boot into Windows from this?
If yes, then make a full disk backup of that HDD before you do anything else!
After that point, you really need to share more information with us.
What type of computer are you working with? Desktop/tower or laptop/notebook/tablet?
What version of Windows OS? 10, 8.1, 7, etc?
What type of disk drives here? Are the HDD & SSD of the same type / connection? Are they 3.5' or 2.5' SATA drives, PCIe card drives? or a mix of types? How many disk drives are installed in the computer?
How does Windows on this computer boot from the BIOS, is it UEFI/GPT or Legacy/MBR? If you can get to the Windows desktop, run the command: msinfo32 and look at the value shown in the report for BIOS mode which should tell you what mode is used.
Final question: how are you trying to boot from the cloned SSD (by Macrium)? Have you removed the original HDD and replace it by the new SSD? Are you attempting to boot with the SSD connected externally to the computer? If the latter, then it will never work due to Microsoft restrictions on Windows boot.
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